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Evercommerce

Customer Success Manager

Customer Lobby - Member Services · Oakland, California
Department Customer Lobby - Member Services
Employment Type Full Time - US

You:
Are a highly motivated and driven Customer Success Professional looking to make an impact. You are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. Your professional demeanor would immediately gain the respect and trust of our service business owner clients. You’re the first one in your family to figure out any new technology and enjoy teaching others how to use it. Since you will be responsible for the customer success and retention needs of our clients, you’ll need to love helping customers succeed and finding the “win-win” outcome in any customer interaction. 

Us:
At Customer Lobby we provide the leading automated customer communication SaaS product focused on small businesses. Our automated retention & marketing software analyzes our clients’ data, uses artificial intelligence to predict customers who will need service soon, and reaches out to their customers with personalized postcards and emails. We are seeing explosive success in a market that technology has often left behind, and feel proud to be helping services businesses grow.

Key Responsibilities: 

  • Be the first point of contact with our customers, answering their calls and emails to ensure they are successful using our product
  • Proactively reach out to customers to remove barriers - troubleshoot basic tech problems, update credit cards, etc.
  • Identify opportunities to upsell - notice clients who have needs that our products can help address
  • Act as a consultant to the small businesses we work with - advise them on best practices for marketing to their customers and increasing their business

 

Skills and Experience:

  • Undergraduate degree in a fascinating subject
  • 2+ years of Customer Success or Account Management experience
  • Desire to be part of a fast-paced team 
  • Customer service orientation - you love helping people
  • Not afraid of a little healthy competition - be it with your teammates or with yourself
  • Organized and detail oriented
  • Great on the phone - friendly, empathetic, a good listener
  • SalesForce, Excel, G-suite experience is a plus
  • Bonus points if you have experience in marketing, sales, or the Software / SaaS industry

Compensation, Benefits & Perks:

  • Competitive salary and the opportunity to earn additional commission for hitting your goals
  • Great Benefits 
  • 401K with Company match
  • 17 days off plus your Birthday as a holiday!
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement
  • Prime location in downtown Oakland, at City Center (12th St. Bart station)

 

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Thank You

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  • Location
    Oakland, California
  • Department
    Customer Lobby - Member Services
  • Employment Type
    Full Time - US