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Evercommerce

Training Specialist

AllMeds - Implementation – Oak Ridge, Tennessee
Department AllMeds - Implementation
Employment Type Full Time

You:
You are a self-motivated personable professional capable of training, leading and motivating client staff toward the successful transition to our software applications.  You have a desire to help others, willingness to work in a fast paced and sometimes stressful work environment, and have a willingness to travel and explore new places as the job requires extensive travel.  You face challenges with a ‘can do’ attitude and you excel with passion for success on every project. 

Us:
AllMeds is a market leading provider of Practice Management, Electronic Health Record software and Revenue Cycle Management Solutions.  Our diverse team of professionals help deliver innovative solutions to the healthcare marketplace.  The training team is responsible for delivering intensive instruction to clients on our core products and services.  Training specialists are the face of AllMeds and are critical to the success of our product delivery. 

Where:
AllMeds is located in Oak Ridge, TN near the beautiful Great Smoky Mountains.  Outdoor activities abound with many lakes, rivers, mountains and plenty of exciting places to visit.  This position does not require relocation to our corporate facilities but occasional travel to Oak Ridge is required for ongoing training and team collaboration. 

What You’ll Be Doing:

  • Assess the workflow of the client’s office, communicating with the office manager, staff and providers regarding workflow, training schedule, and other deadlines to optimize implementation.
  •  Online and Onsite training of clients in billing processes, patient flow, scheduling, reporting and collections functions of AllMeds Practice Manager software. 
  • Post Go Live assistance to ensure smooth customer transition to customer service in a timely manner
  • Determine additional customer needs and convey them clearly and concisely to department manager
  • Assist with cases as needed to afford quality client care, to both communicate with clients and help other trainers as needed

Duties & Responsibilities:

  • Stay current with knowledge of new features and take on projects to assist with departmental functioning as needed.
  • Assess implementation status on an ongoing basis to identify and report potential installation delays and communicate with supervisor any information necessary that may affect the progress of the implementation.
  • Be available for travel at least 14 days of the month. Work extra hours when needed to complete installation on time.
  • Follow-up with clients to assess comfort level with AllMeds and ensure proper post-go live transition. Maintain accurate client account information in Customer Relations Management software.
  • Attend team meetings and participate in suggestions for company and departmental process improvements.
  • Work customer service tickets on assigned clients when time permits.

Skills & Requirements:

  • Strong oral and written communication skills
  • Strong knowledge of software applications (e.g. Microsoft Word, Excel, PowerPoint, electronic health records, practice management systems)
  • In depth understanding of a medical office environment, preferably in a surgical setting, including billing processes and procedures.
  • Experience with private and commercial billing guidelines and understanding of healthcare payment adjudication.
  • Knowledgeable of webinar solutions like GotoMeeting, Webex, Join.Me, etc.
  • Ability to understand medical terminology and concepts for technologies used with AllMeds products.
  • Flexibility of schedule and strong organizational, logistical and time-management skills
  • Self-motivated and ability to implement projects and meet deadlines without constant supervision, yet be a team player and work easily with other trainers with whom you will be working and traveling.
  • Ability to track progress on implementations and determine when supervisory or technical assistance is required
  • Constructive and positive interpersonal abilities

Educational Requirements:

  • Associates degree in Business/Healthcare Management and 1-2 years of experience in a healthcare environment OR 3-5 years of experience in a healthcare setting, preferably in a managerial role.

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  • Location
    Oak Ridge, Tennessee
  • Department
    AllMeds - Implementation
  • Employment Type
    Full Time
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