Customer Lobby provides the leading automated customer communication SaaS product focused on small businesses. Our automated retention & marketing software analyzes our clients’ data, uses artificial intelligence to predict customers who will need service soon and reaches out to their customers with personalized postcards and emails.
The Director of Sales Development will lead a team of Sales Development Representatives who are responsible for delivering qualified leads to our Account Executive sales team. We have a well-documented training program and sales process, which alongside the Sr. Sales leaders, you will inherit and push to exceed our growth objectives. People who are passionate about SaaS and SMB’s will be most successful in this role.
Hire, train, coach and mentor the BDR / SDR Sales team
Master the Customer Lobby lead generation process to provide in-depth and industry specific knowledge to the team
Target setting, one on one's, call coaching, workshop leadership and daily motivation
Contribute to sales staff by interviewing, hiring and training new employees
Achieve and exceed monthly sales team quotas and all activities of lead generation
Dive in and get your hands dirty by guiding BDR work, presenting to prospects, supporting in hiring or whatever may arise to push the team forward
Quickly become an expert in the industries we serve with a complex understanding for how local service businesses market themselves locally and nationwide
2+ years of experience managing / leading an inside sales team (BDR / SDR)
3+ years of successful selling experience, preferably SaaS and selling to SMBs
You are a true force to be reckoned with when it comes to outbound calling, prospecting and converting and closing leads
Demonstrated ability to implement and train sales teams in structured selling techniques
Remarkable and consistent track record of sales success
Strong leadership qualities with the ability to coach, develop and motivate a team
Understanding of the difference between a coach and a manager
Experience working in a fast paced sales start-up environment
Proficient in Salesforce CRM
Perks, Benefits & Comp:
Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.